FAQs
Q: What is your return policy?
A: For detailed information, please refer to our Refund Policy. In general, we accept returns and exchanges within 7 days of receipt for items in their original, unused condition. Please note that customized items may be non-returnable unless defective or damaged.
Q：When can I except my shipment?
A：The warehouse workers in our company need 48 hours to prepare and pack the goods for you. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.
Q: How can I track my order?
A: Once shipped, you will receive an email containing the tracking number. You can enter this number on our website or the courier’s official site to track your order.
Q: What should I do if my package is delayed?
A: If your package has not arrived by the expected delivery date, please contact our customer service team for assistance.
Q: What payment methods do we accept?
A: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and bank transfer.
Q: Can I get assistance with sizing or product information?
A: Absolutely! For any questions related to product sizing or details, feel free to contact our customer service team. We are more than happy to assist.
Q: How do I place an order?
A: To place an order, follow these steps:
Browse our website and select the items you wish to purchase.
Add the selected items to your cart and proceed to checkout.
Enter your shipping and payment information.
Review your order details, then click “Place Order” to finalize your purchase.
Q: How can I request a return?
A: You can request a return within 30 days of purchase through the “My Orders” page, ensuring the item is unused and in its original packaging.
Q：What happens if one of my items is on pre-order?
A：If one of your items is on pre-order, we’ll hold off on sending the rest of your items until the pre-ordered item comes into stock so that you receive everything together. Rest assured, once all items are available in our warehouse, we will send your parcel out to you via the shipping method you selected at the checkout. We’ll let you know if an item is on pre-order both on the product page and on your order confirmation email.My item has arrived marked, faulty or incorrect Please contact our customer services team via our live chat channel so that they can help. Send them your name, order number and an image of the marked/faulty/incorrect item and they’ll resolve this for you ASAP.
Q: Is it possible to cancel or modify an order after it has been placed?
A: Please contact our customer service team as soon as possible. While we strive for prompt order processing, changes or cancellations may not be possible once the order has been shipped.